Shipping & Exchanges

FREE Shipping Worldwide

Thats right! Minque Hair offers FREE shipping for all orders worldwide!

We do our best to get our orders received before 1pm sent out the same day. While this is not always possible, please allow 1-2 business days for your order to be processed.

Depending on where you are in the world and your postal service will determine how long your order will take to arrive, but we aim to have it sent out to you as soon as possible. You can use the following as a guide to determine when your brand new luxury hair extensions will arrive at your door. Please note this is an approximate time based after your order has been received and shipped from our warehouse.

Australia

  • FREE Shipping - 3-5 Business Days
  • $10 Express Shipping - 1-2 Business Days

United States

  • FREE Shipping -  4-6 Business Days

United Kingdom

  • FREE Shipping - 6-8 Business Days

Delivery Times - Other Countries

  • FREE Shipping - 4-8 Business Days

Tracking Your Order

Once you have placed your order with Minque hair you will then receive a confirmation e-mail once your order has been processed to the e-mail address you provided at the time of checkout. Please allow up to 24 hours for the tracking information to become available, if you do not receive a tracking number after this time please email us at: info@minquehair.com

To find out more about how long it will take to process your order and other frequently asked questions please, click here.

If you would like any further information or help (including colour matching enquirers), please contact our friendly team of hair extensions professionals at info@minquehair.com

 

Returns and Exchanges

For all exchanges, the Minque Hair Warranty Seal must still be intact; and your Minque Hair Extensions have not been worn/ removed from packaging or altered in any way. This includes washed,dying, bleaching or toning (professional or from a toning shampoo).

All exchanges must be accompanied by the returns form provided or emailed in order for the Minque team to process your request. 

Please note all returns and/ or refunds of Minque hair extensions are not accepted, unless in the case of a faulty product.

EXCHANGES IN 3 EASY STEPS

1 - Print and Fill out the Exchange form provided (DOWNLOAD HERE)

2 - Post sealed hair, Exchange form & self-addressed post bag to the below address

3 - Wait to hear from our team!

We recommend registering your return parcel to ensure that you can track your exchange with ease as lost items are not covered by Minque Hair Extensions.

If you are unsure whether or not you are eligible for an exchange or return please do not hesitate to contact our Minque team at: info@minquehair.com.

 

Return Address:  

Minque Hair Extensions

PO Box 149

Lutwyche QLD Australia

4030

SHADE FINDER

Having some trouble picking your shade?

Hey gorgeous!

We are the experts in Hair Extensions and know sometimes it can be a little tricky picking your perfect shade.

Because we want you to absolutely fall in love with your new locks, we want to make sure you choose the right shade!

Send us through two of your fave selfies and our babes here at Minque will link you to your perfect colour match.