Product Information

Q: What type of Hair Extensions do you use?

A: All of our Hair Extensions are 100% Remi Human Hair, of the highest quality. We specialise in many methods, in many lengths, and have something suitable for most women.

Q: What is Remy hair and what is the difference between this and synthetic hair?

A: Remy refers to the manufacture of the hair extensions and the characteristics of the hair. The qualities that Remy hair have is a uni-lateral cuticle direction which means the hair follicles are in a single direction.

Q: Will the hair extensions match my own hair colour?

A: Our Hair Extensions come in over 40 colours and blends including Balayage Hair Extensions, Ombre Hair Extensions, Two-tone, Highlight and Lowlight Hair Extensions, Pop and Pastel Colours. Our qualified Stylists also specialise in colour matching if you have a very unique colour that requires your hair or the Hair Extensions to be dyed. To know more please visit our Colour Matching page.

Q: How can I select the right shade online?

A: Please contact us with a photo of your hair and we can recommend a style for you.

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Q: Do I have to buy different colour hair extensions if my hair has foils/balayage?

A: No, we have a large range of hair extensions that are suitable for balayage & foiled hair.

Q: What type of extensions do you stock?

A: Tape, Clip-ins, I-Tips, Wefts, Halo, U-Tips, Micro Tapes, Nano Tips.

Q: Will people be able to tell I have hair extensions?

A: No, if applied to the hair professionally for weft or tape hair extensions and if you follow our guide for clip in hair extensions, it should not be obvious that you have hair extensions.

Q: What lengths and colours do your hair extensions come in?

A: Please visit the ‘shop’ section of our website to view the lengths, styles and colours of our hair extensions.


Q: How can hair extensions improve my hair?

A: Hair Extensions can be used for many different reasons including –

  • To add length
  • To add volume/thickness
  • To fix a bad haircut
  • To add highlights or lowlights
  • To create a Balayage/Ombre colour without lightening the ends of your own hair

Q: How long does my hair need to be to get hair extensions?

A: The shortest your hair should be for a natural result is approximately 2-3 inches long. If you are unsure whether your hair is long enough. Please contact us with a photo of your hair and we can assess it for you.

Q: How long do Minque Hair Extensions take to apply?

A: Depending on what method of hair extensions you choose, it can take from 15 minutes to an hour or two at a hair salon to apply.

If you're in Australia you can visit one of our Stockists to have them apply them for you.

Q: How do I apply Tape Hair Extensions?

A: You will need to visit a hair salon to have these applied by a professional.

Q: How do you apply Clip-In Hair Extensions?

A: Brush through the hair and section off the top of your hair above the ears. Clip the clips to your natural hair and follow this process until all clips are used. The number of times depends on how many pieces you have.

Maintenance Information

Q: How long will my hair extensions last?

A: Minque Hair Extensions are made from the highest quality Remy Human Hair so how long the product lasts depends on how you take care of them.

Q: Will I still be able to wear my hair up?

A: You can wear your hair up or down, exercise, go swimming, and do most other things you would normally do without damaging the hair extensions. 

Q: Can I dye my hair extensions?

A: We don't recommend bleaching or lightening Hair Extensions as it damages the hair. You can tone and dye them darker though as this will not damage your Hair Extensions. We recommend getting a qualified hairdresser to dye your Hair Extensions as it is not your own hair it will need to be watched very closely whilst processing. It is always best to do a test strand first.

Q: Can they be straightened or curled?

A: Yes, you can style your Hair Extensions as they are 100% Remi Human Hair. It is recommended to always use a heat protector when styling your Hair Extensions, as you should be with your own hair too.

Q: Can I perm my hair extensions?

A: No, you should not perm your hair extensions as they have been through a chemical process and may be altered by the perming process.


Q: Should I cut my hair extensions?

A: You can have your hair extensions cut so they can be easily blended in to your hair style to ensure they look natural and are the desired length that is suitable for your hair style.

Q: How do I wash my hair extensions?

A: It is recommended that you wash your Hair Extensions 2-3 times per week with the Hydrate range, as well as a weekly Masque. For more information on maintaining your Hair Extensions please visit our Maintenance Page.

Q: Can I use products in my hair extensions?

A: Yes, you can use most products on your Hair Extensions. We recommend using products that are high in Moisture, and avoid using products that have a high Protein content. Minque Hair Extensions have specifically formulated products for Hair Extensions including a Shampoo, Conditioner, Treatment and Leave-in Moisturiser to ensure your Hair Extensions last as long as possible.

Q: Should my Clip-In Hair Extensions shed?

A: When you initially get your hair extensions, they will shed slightly and this is due to the manufacturing process. If you find that your extensions continue to shed after a few weeks, please contact us.

Q: What happens if I lose a clip?

A: We can provide you with a replacement clip to be sewn on.

Q: How often do I need to have my Tape Hair Extensions moved up?

A: Approximately every 6-8 weeks depending on your hair growth

Q: Do I need to go to a salon to remove Hair Extensions?

A: We recommend having a professional remove your Hair Extensions.

Q: How do I wash the Clip-In Hair Extensions?

A: It is not recommended to wash your clip in hair extensions regularly as the hair does not have natural oils like your natural hair. If you wish to wash them, this can be done while they are not applied to your hair, using your usual shampoo and conditioner. They can then be left to dry naturally.



Q: What is your returns/exchange policy?

A: We will provide a refund or exchange within 7 days for a product if you are not satisfied however the product must be unused.

Q: The colour I received is not suitable to my hair colour. What do I do?

A: Please contact us to organise an exchange.



Payment and Delivery

Q: What methods of payment do you accept?

A: We accept credit card, Paypal, Zippay, and Afterpay

Q: Do you have payment plans available?

A: Yes, We have ZipPay or AfterPay available on checkout.

Q: How long does shipping take?

A: We offer free regular shipping on orders which takes approximately 2-3 business days for Australian customers. Express post is offered for $9.99 at check out and takes approximately 1-2 business days. Cut off time for same day dispatch is 1pm.

Q: Do you ship internationally?

A: Yes, we ship internationally.

Q: How can I track my order

A: Once your order has been shipped, we will send you an email with a tracking number which you can track on the Australia Post website.

Q: Do you offer pick up?

A: Customers can pick up their orders from one of our Stockists located in Australia.

Q: Does Minque Hair offer wholesale for salons?

A: Yes, we do offer Wholesale Pricing to Industry Professionals. Please visit our Wholesale page to Register and receive exclusive access to Trade Prices.

If you have any other further questions please email us at: