Shipping and Delivery
We currently offer free standard shipping on Australian orders for Minque extensions and haircare, which takes approximately 4-5 business days to arrive depending on your location. We also offer Express post for $10, which can be selected at the checkout and will take 1-2 business days to arrive.
We also offer free international shipping:
- United States – 4 to 6 business days
- United Kingdom – 6 to 8 business days
- Other Countries – 4 to 8 business days
Yes, we currently offer free international shipping on all Minque hair extensions Depending on where you are located in the world will determine how long your order will take to arrive. The following can be used as a guide:
- United States – 4 to 6 business days approximately
- United Kingdom – 6 to 8 business days approximately
- Other Countries – 4 to 8 business days approximately
When we dispatch your hair extensions or hair care order we provide tracking information, if this information identifies that your item has been delivered but you have not received your order, please contact the couriers and they will investigate on your behalf.
You can contact Australia Post below.
Please note that we cannot be held accountable for lost packages where the tracking information states the package has been delivered to your address.
Questions answered by specific topic.
- What type of hair do you use?
- What variety of hair extensions do you stock?
- What is Remy hair and what is the difference between this and synthetic hair?
- How do I choose the right colour of hair extensions?
- What lengths do you offer?
- My extensions don't blend with my hair. How can I blend them in?
- How often do I need to have my tape extensions moved up and how do I remove them?
- How do I apply tape and weft extensions?
- How do I apply clip in extensions?
- How do I apply halo extensions?
- What is your return/exchange policy?
- Why can’t Minque Hair extensions be exchanged after being opened?
- The colour I received is not suitable for my hair colour. What do I do?
- When will I receive my exchange?
- What is the return/exchange period?