Human hair extensions are classified as a hygienic product by law. We understand the importance of hygiene and public safety and do not allow exchanges on opened or worn hair products for this reason. To ensure you absolutely love your hair extensions upon arrival email us at: firstname.lastname@example.org and we'd love to colour match you! Please note. We are unable to provide you with a return and/or refund once your hair extensions have been worn or removed from their packaging, this includes in the case of a faulty product. If you find your hair extensions are faulty in any way place them back into their packaging and contact us.